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Returns

Conditions for returning your order

  • We apply a 30-day return policy. Returns must therefore take place within 30 days and then be delivered to KW FLEX within 14 days.

  • Products that are not returned in their fully original packaging and/or original condition may be returned. In this case, however, any reduction in the value of the products may be deducted from the purchase price. This applies to

    • Rackets with the plastic removed from the grip. In order to test, you must insert an overgrip.

    • Rackets that have been strung according to your preferences. The number of KGs of the stringing must be equal or lower than the maximum load, otherwise this product may not be returned.

    • Shoes and clothing must still have the product label attached to the product.

  • It is not possible to return personalized products, as these are made according to your individual choice. This includes:
    • Clothing that you have had printed.
  • Clothing (t-shirts, shorts, etc.) and shoes may be tried on, but this must of course be done hygienically (i.e. without stains, scratches, streaks, make-up, perfume smells, foul odors, etc.). If it is established upon return that this is not the case, the return may be refused or a reduction in value may be charged.
  • Socks & caps/caps cannot be returned for reasons of hygiene.
  • The costs for returning letterbox post are at the expense of the buyer
  • The costs for returning parcel post are
    • €6.95 in the Netherlands
    • €8.95 in Belgium
    • €8.95 in Germany
    • €13.95 in France
  • The cost of returning parcel or letter post from other countries of the Netherlands, Belgium, France or Germany is entirely the responsibility of the buyer.
  • You always report a return via [email protected]

When returning rackets, you should always do this in proper packaging to prevent damage.

Register return items

If the ordered product was not to your liking, for whatever reason. In many cases, you can return the item to us.

Go to our return portal:

Return portal

Go through the following steps:

  1. Use the postal code of the delivery address and the order number to start the return procedure.
  2. Select the products to be returned and the reason for return.
  3. Then select your method of refund. We only refund the money.
  4. Do you want a different size? If so, please create a new order.
  5. Select how you would like to return the product: via a delivery point (See return costs above) or in store (No return costs).
    Check your details
  6. Confirm and pay the return costs if necessary
  7. Download the return label (also sent via e-mail)
  8. Return the parcel
  9. If the package is received neatly and meets our conditions, the money will be refunded within 14 working days.

You may also use your own return label. In this case, send the track & trace link to [email protected].

The address to which you can return the article is:

KW FLEX Racket speciaalzaak
Heistraat 13A
5121 JK Rijen
Netherlands

Money refunded

After receiving and checking the return package, you will receive the money from us within 14 working days. The shipping costs for returning the item will be for your account. Even if it concerns an item that is returned, which falls within the warranty conditions. The shipping costs made by us will not be refunded if the order is not fully returned.